Refund Policy

This policy explains when and how refunds apply to VisionBuild projects, including the delivery guarantee referenced on our pricing page ("delivered in 7–14 days or refunded").

Our delivery guarantee

[PLACEHOLDER: confirm and finalize the exact guarantee terms] — as advertised, if we do not deliver the agreed first version of your project within the 7–14 business day window stated at the time of booking, you are eligible for a refund under the terms below. "Delivered" means [PLACEHOLDER: define what counts as delivery, e.g. "a working first draft shared with the client for review"].

Eligibility

• The delivery delay must not be caused by missing input, feedback, or access from your side (see "Client responsibilities" in our Terms of Service).
• Refund requests must be made within [PLACEHOLDER: e.g. "7 days"] of the missed delivery date.
• [PLACEHOLDER: any other conditions, e.g. project scope/plan this guarantee applies to]

Non-refundable items

[PLACEHOLDER: e.g. third-party costs already incurred on your behalf, such as domain names, licensed assets, or paid plugins] are non-refundable once purchased.

How to request a refund

Email hello@visionbuild.me with your project details and the reason for your request. We aim to respond within [PLACEHOLDER: e.g. "2 business days"].

Refund processing

Approved refunds are returned to your original payment method within [PLACEHOLDER: e.g. "5–10 business days"], minus any non-refundable costs described above.

Cancellations outside the guarantee

[PLACEHOLDER: describe what happens if a client cancels a project outside the delivery-guarantee window, e.g. deposit retained for work already completed]

Contact

Questions about a refund? Email hello@visionbuild.me.